Frequently Asked Questions

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1. FAQs

How do I return an item?

Our Process to Claim is Quick and Easy!
Contact your sales manager and detail the reason for return. A Return Merchandise Authorization (RMA) form will be e-mailed to you. Fill in and return the RMA form to the e-mail address provided. You will receive a confirmation that the unit is within the warranty period. We will provide you with Return instructions. The item will be replaced and a new one shipped out within 2-3 business days (depending on stock availability).Returns will not be accepted without a valid RMA number. Return then defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. For your protection we recommend that you use a recorded-tracking service.

How much do your products cost?

Our mission is to make IT challenges possible. We offer a tailored service to all our partners, meaning we don’t do cookie cutter – we take the time to know and understand our partners to ensure that the service received is going to deliver results. We realise that businesses today are looking for more than just a quote.

Do you offer support ?

Yes. We offer the perfect platform for organisations looking to convert their workplaces to digital or virtual environments. Our team of channel focused, industry specialists have a wealth of technical, logistical and project management expertise, as well as a deep understanding of how to support our partners to drive efficiencies, expand their current capabilities and provide exceptional customer service.

Can I get a free consultation ?

No matter what business you’re in, Attainable Cyber Solutions offers cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. Get in touch today and book a free consultation with one of our experts to help streamline and simplify your business, so you can get on with the job.

Do you offer refunds ?

You can always return items if they are defective. Any items faulty on arrival would be subject to manufacturer’s warranty. If you are returning an item because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Software and Licenses are not returnable or refundable. If the software and/or licence has been registered or activated, we cannot provide a refund. Some exceptions may be approved.

2. Delivery Information

Shipping Policies and Order Processes

Subject to some exceptions and at the discretion of Attainable Cyber Solutions Pty Ltd. All orders within Australia are offered FREE delivery. Some exceptions may include, but are not limited to, deliveries to rural areas, liftgate services, and purchases below a minimum rate. Quoted delivery times may vary depending on stock availability. Please contact us for tracking information and shipping details. At the discretion of Attainable Cyber Solutions Pty Ltd., a minimum order is required for free delivery. Electronic Delivery:

Electronic Orders

Some products and solutions will be delivered electronically. Products that include software activation codes and licence keys are available for electronic delivery via email. Some restrictions may apply.

Return Process & Policy

When purchasing from our website it is an expectation that you have read and agreed to the following return processes and policies. Please take the time to read our website Should there be any defects or problems with your ordered items, we accept returns. We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days from the date your product left the warehouse, we will issue a full refund for the price you paid for the item, and this may be subject to a restocking fee and the courier charges we incurred. Please note that if you have broken the factory seals on the box or inner linings, this is not considered unopened and we cannot resale as new. A 25% restocking fee will be charged. If you have registered the hardware and activated services on it, then we are unable to accept the goods for return unless they are deemed faulty. We accept the return of electronic support, warranty & VPNs only if they have not been activated or used within 30 days. and again, these are subject to restocking fees.

Defective items

You can always return items if they are defective. Any items faulty on arrival would be subject to manufacturer’s warranty. Returns require that the item’s original packaging is unmarked, the product is in brand new conditions, contains all accessories, fault description provided in detail, and RMA is placed within 30 days of invoice date. Please note: we only accept returns of items that have been opened if they are defective. Please see “To return an item” above for details of how to return defective items to us.

Delivery charges and other services

If you are returning an item because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example configuration. Please be aware that most manufacturers offer a return to base warranty. If goods are faulty or dead on arrival you return the items are your cost and a replacement is sent to you at the their cost.

Hardware Returns

Items must be in brand new condition, with original packaging, and unmarked. Items must include original UPC barcode. Removal of this barcode voids any return regardless of pre-approved RMA or credit. Original packing slip must be included. The item must be returned with all manufacturer documentation (manuals, warranty cards, registration information, etc.)Items received with any writing on the original manufacturer’s packaging or box will be refused and returned to you at your cost and without credit approval. When a sales/warehouse error has occurred, the item can be returned within 14 days of invoice date, no return fee would be levied. A customer error or reduction in scope, we accept returns. The item must be returned within 30 days of invoice date, and will incur a 25% fee. Items not packaged or accessories missing, marked, damaged, incorrect item, and greater than 30 days of invoice dates are not returnable.

Software & Licensing

Software and Licenses are not returnable or refundable. If the software and/or licence has been registered or activated, we cannot provide a refund. Some exceptions may be approved.

3. Privacy Policy

What we collect

We may collect the following information: name and job title, contact information including email address, demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small summary file containing a unique ID number to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. ACS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2021.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website unless stated. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection. A small fee will be payable. If you would like a copy of the information held on you please write to; ATTN: Privacy Policy Attainable Cyber Solutions Pty Ltd, 1 Studio Dr. Eastgardens, NSW, 2036. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

4. Terms & Conditions

Please read these terms carefully before using this site. By using this site, you agree to these terms of use. If you do not agree to these terms of use, please do not use this site. By using this website, the related platforms and related social media sites (“Website”) and in consideration of gaining access to the Website’s contents provided by Attainable Cyber Solutions Pty Ltd ACN 649 119 451 (trading as Attainable Cyber Solutions) and its Related Entities, you agree to the following terms of use (“Terms of Use”). The Terms of Use may be changed by Attainable Cyber Solutions without any notice. Attainable Cyber Solutions recommends that you carefully read the Terms of Use as they may affect your rights. The term ‘you’ refers to the user or viewer of our website.

1. Access to Website

1.1 Access to this Website is permitted on a temporary basis and Attainable Cyber Solutions reserves the right to withdraw or restrict access to any part of the Website without providing prior notice.
1.2 Attainable Cyber Solutions shall not be liable if, for any reason and at any time, the Website is unavailable or inaccessible.
1.3 You agree not to use or launch, or cause to be used or launched, any automated system or program in connection with the Website without the prior written consent of Attainable Cyber Solutions.
1.4 You agree not to collect or harvest any personal information provided by the Website for any commercial solicitation purposes.
1.5 You agree not to solicit for any reason whatsoever, any users of the Website with respect to the User Submissions on the Website.

2. Order Requests

2.1 Attainable Cyber Solutions reserve the right to refuse to carry out any order made through the Website or otherwise which Attainable Cyber Solutions or its affiliates, at their sole discretion, deem to contain content that is offensive, obscene, immoral, depraved, potentially illegal, or that potentially exposes Attainable Cyber Solutions or our affiliates to liability or prejudice of any type.
2.2 You agree that:
(a) you will indemnify Attainable Cyber Solutions from and against all actions, claims, demands, losses, damages, proceedings, compensation, costs, charges and expenses for which any Attainable Cyber Solutions may be or becomes liable in respect to the material you provide to Attainable Cyber Solutions for procuring its services;
(b) local call charges apply for the 1300 phone service. Normal charges may apply for calls from mobile phones;
(c) any estimates, quotes and orders generated by Attainable Cyber Solutions are provided in accordance with its terms and conditions as listed on the Website; and
(d) all prices stated on this Website are in Australian Dollars.

3.1 The Website may link or refer to third party websites that are not owned or managed by Attainable Cyber Solutions (such as  websites of corporate affiliates). Attainable Cyber Solutions makes no representation or warranties as to the third party websites and accepts no liability whatsoever in respect to the content of the third party websites. Accessing third party websites is at your own risk.

4. Intellectual Property

4.1 Unless identified otherwise, all intellectual property contained in or downloadable from the Website is owned by or licensed to Attainable Cyber Solutions(“Intellectual Property”).
4.2 The Intellectual Property includes, but is not limited to, all audio, video, photos, designs, layout, texts, images, techniques, logos and trade marks as displayed on the Website.
4.3 Except for the purposes of viewing the Website, the Intellectual Property may not be reproduced, transmitted, adapted, distributed, sold, licensed, modified, published or stored by you, unless with the copyright holder’s prior written consent.
4.4 Attainable Cyber Solutions consents to:(a) the user making such temporary copies in a single computer’s RAM and hard drive cache as are necessary to browse the Website;(b) the user making one permanent printout of each page of the Website (unmodified in form, with a copy of these Terms of Use attached) to be used by the user for personal and non- commercial uses which do not harm the reputation of the Website owner or its affiliates; and(c) certain software downloads or other content being used for limited purposes if expressly stated in a license agreement on this Website which makes express reference to the software or content.
4.5 Where Attainable Cyber Solutions has made use of another person’s Intellectual Property, Attainable Cyber Solutions has done so with the owner’s consent. You acknowledge that such Intellectual Property is also protected by laws relating to copyright, trade marks, designs and other intellectual property and must not be imitated in whole or in part on other websites.
4.6 Any software downloaded from this website, including but not limited to images, documents, files, and accompanying data is licensed to you, and remains the property of its respective trademark and/or copyright owner. No title or intellectual property rights are transferred to you.
4.7 You understand that the owner of any trademark, service mark, logo, or copyrighted material has the exclusive right to use and reproduce such material. You therefore cannot reproduce any unlicensed trademarks, service marks, logos, or copyrighted material onto printed materials and merchandise via the service offered through this Website, especially the Online Marketing Platform.

6. Related Policies

The use of this website is subject to the following terms of use. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).You may not create a link to this website from another website or document without Attainable Cyber Solutions prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

7.1 Attainable Cyber Solutions has made every effort to ensure that the material contained on the Website is accurate and up to date, however it may be that some material is not totally accurate or up to date. Attainable Cyber Solutions does not warrant the quality, accuracy and completeness of this material on the Website. By way of example:
(a) Features and specifications of products and services described or depicted on the Website are subject to change without notice. In order to maintain customer satisfaction, Attainable Cyber Solutions will not materially change the features and specifications of a product or services which has been ordered once the order has been accepted by Attainable Cyber Solutions.
(b) On occasion, products and services offered by Attainable Cyber Solutions may be incorrectly priced on the Website or incorrectly quoted due to error. If Attainable Cyber Solutions has made a mistake and a product’s correct price is higher than the price on the Website or the quoted price, Attainable Cyber Solutions shall endeavour to contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than the stated price on the Website, Attainable Cyber Solutions shall charge the lower amount and send you the product ordered. Where a higher (incorrect) price has been charged, Attainable Cyber Solutions agree to refund the price difference and send you the product ordered. Attainable Cyber Solutions shall immediately endeavour to fix any incorrect pricing.
7.2 Attainable Cyber Solutions shall not be liable for your use of, or reliance on, any information or materials on this Website, which is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific, personal requirements.
7.3 Attainable Cyber Solutions may develop new promotions which are made available on the Website from time to time (“New Promotion”). Attainable Cyber Solutions does not warrant the quality, accuracy and completeness of the New Promotions.
7.4 Attainable Cyber Solutions may make available payment facilities on the Website which are featured by third party service providers, such as PayPal, Stripe, AfterPay, Zip (“Payment Facilities”). Attainable Cyber Solutions does not warrant the quality, accuracy and completeness of the Payment Facilities.
7.5 To the maximum extent permitted by law, Attainable Cyber Solutions disclaims all implied warranties and conditions with regard to any portion of products or services offered through the Website, including merchantability, fitness for purpose, title, non-infringement, and all responsibility for loss, injury and damage of any kind caused to any user of the Website.
7.6 Where Attainable Cyber Solutions are required by law to offer any warranty in respect of the information available from this web site, to the maximum extent possible, our liability for breach of such a warranty is limited, in our absolute discretion, to either, (i) the re-supply of the information, or (ii) to payment for the information to be re-supplied.

8. Cookies

8.1 When you interact with Attainable Cyber Solutions by way of the Website, Attainable Cyber Solutions may use features of your browser to assist in recognising your computer device when re-visiting the Website or in tracking online advertising performance (“Cookies”).
8.2 You may configure your browser so that you are notified before Cookies are downloaded or so that the downloading of Cookies is disabled. You may also delete Cookies from your browser.
8.3 If you are concerned about your privacy and the information which Attainable Cyber Solutions collects about you through your interactions with Attainable Cyber Solutions, please refer to our Privacy Policy.

9. Anti-Spam Notice

9.1 Publication of electronic mail addresses on this web site shall not be taken to be with the consent of Attainable Cyber Solutions, as owner of such addresses, to the receipt of unsolicited, commercial electronic messages at such addresses.

10.1 These Terms of Use are governed by the laws of the Commonwealth of Australia.
10.2 Any claim or dispute between you and Attainable Cyber Solutions that arises in whole or in part from the Website shall be decided exclusively by a court of the competent jurisdiction located in Sydney, New South Wales.
10.3 The Terms of Use shall constitute the entire agreement between you and Attainable Cyber Solutions concerning the Website.
Version: September 2021

Attainable Cyber Solutions Pty Ltd
1 Studio Dr,
Eastgardens, NSW 2036

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