Frequently Asked Questions.

Our return process is quick and easy: 1. Contact your Sales Manager with the reason for the return. 2. Complete the RMA Form sent to your email and return it to us. 3. Receive Confirmation: Once we verify the warranty status, we will provide shipping instructions. 4. Replacement: Once received, a replacement unit is typically shipped within 2–3 business days (subject to stock). Note: Returns cannot be accepted without a valid RMA number.

We don't believe in "cookie-cutter" pricing. At Attainable Cyber Solutions, we provide tailored quotes based on your specific IT challenges and business goals. Contact us for a consultation to receive a custom solution that delivers real results.

Absolutely. Our team of industry specialists provides technical, logistical, and project management expertise. We specialise in helping organisations transition to digital or virtual environments with ongoing support to drive efficiency.

Yes! We offer cloud-enabled, enterprise-grade security that is easy to deploy. Contact us today to book a free consultation with one of our experts.

Standard Delivery: We offer FREE delivery on most orders within Australia. Exceptions: Free shipping may not apply to rural areas, specialised "liftgate" services, or orders below a minimum value (at our discretion). Tracking: Delivery times vary by stock availability. Please contact us for your specific tracking details.

Software activation codes, license keys, and digital solutions are delivered via email shortly after purchase.

By purchasing from our website, you agree to the following terms. We recommend using a recorded tracking service for all returns. • Unopened Items: Subject to a restocking fee and original courier charges. • Opened/Broken Seals: A 25% restocking fee applies. • Registered Hardware: Cannot be returned unless faulty.

Warranty: Faulty items are subject to the manufacturer's warranty. Criteria: Must be in original packaging, unmarked, with all accessories and a fault description. Shipping: If we made an error, we refund all delivery costs. For standard warranty claims, customers cover return shipping.

To receive credit, hardware must meet these criteria: • UPC Barcodes: Must be intact. Removal voids the return. • No Writing: Do not write on the manufacturer's box. • Completeness: Must include original packing slip, manuals, and warranty cards.

Non-Refundable: Software and licenses are not returnable or refundable. Exceptions: Once a license is registered or activated, no refunds can be approved.

Our Error (Sales/Warehouse): Within 14 Days — No Fee Customer Error (Change of Mind): Within 30 Days — 25% Restocking Fee Opened/Broken Seal: Within 30 Days — 25% Restocking Fee Missing Parts/After 30 Days: N/A — Not Returnable